Careers
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XCHANGE is expanding quickly, therefore we’re looking for dynamic and vivacious people to join our team! Fill up the form below or submit your resume to us.
Logistics Analyst (West Covina, CA)
Job Duty:
-Analyze Air and Ocean operation activities and ensure profitability.
-Keep track on all (ocean/ air) shipments before cut-off.
-Handle shipments from pick-up at customer to confirmed departure.
-Check custom clearance on the system.
-Help to generate file profit data from system.
-Resolve billing discrepancies and discrepancies against client SOP’s.
– Follow-up to ensure timely payments against invoices.
– Responsible for troubleshooting truckers, CFS, brokers, airlines, and overseas offices through a high volume of emails and phone calls. Escalate unresolved issues to the next management level.
– Take incoming phone calls and respond to issues quickly and accurately.
– Schedule and coordinate meetings.
– Conduct employee performance reviews.
– Develop good customer relationships.
– Smooth out problems within the workplace.
– Address employee and customer concerns.
– Develop strategies for better workplace efficiency and goal achievement.
– Maintain Open Communication culture with teams.
– Analyzing the Air and ocean market and providing competitive rates in the market.
– Delegating tasks, monitoring, and coaching to set deadlines for your internal team.
– Being proactive to ensure smooth team operations and effective collaboration.
Skills and Requirements:
U.S Bachelor in Management or related field. Proficiency in Chinese, both spoken and written, is essential. Full-Time.